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Item 1 Meeting Guests迎接客人 Model 1 Meeting Guests at the Airport接機(jī)服務(wù) Model 2 On the Way to the Hotel至飯店途中 Model 3 A Welcome Speech歡迎詞 Model 4 China—a Country with anAncient Civilization 古國(guó)話文明 ltem 2 HoteI Check—in飯店入住登記 Model 1 Hotel Room Reservation預(yù)定客房 Model 2 Checking in入住登記 Model 3 Itinerary Planning行程安排 Model 4 Process ofHotel Guest Registration基本入住登記程序 Item 3 Housekeeping Service客房服務(wù) Model 1 Escorting the Guest into the Guest Room陪送客人進(jìn)房 Model 2 Making Up the Room收拾房間 Model 3 About Room Service Order客房用餐服務(wù) Model 4 Hotels Today今日酒店 Item 4 Food&Beverage Service餐飲服務(wù) Model 1 Reserving a Table預(yù)定餐桌 Model 2 Helping to Order Dishes幫助點(diǎn)菜 Model 3 The Payment付款 Model 4 The Chinese Food中國(guó)飲食 Item 5 City Sightseeing and Traportation都市觀光和交通 Model 1 City Tou都市游 Model 2 Car Rental Service租車服務(wù) Model 3 Xikou ofFenghua奉化溪口 Item 6 The Service of Travel Destinatio旅游目的地服務(wù) Model 1 Narratio on Tour沿途講解 Model 2 At the Ticket Box在售票處 Model 3 Asking the Way 問(wèn)路 Model 4 The Role ofa Tour Guide導(dǎo)游的職責(zé) Item 7 Tour of Garde園林游覽 Model 1 ATriptotheYuYuanGarden游覽豫園 Model 2 Touring the Summer Palace游覽頤和園 Model 3 The Four Elements in a Traditional Garden園林四要素 Model 4 Suzhou Garde蘇州園林 Item 8 T0ur 0f Mountai 山、水之旅 Model 1 On Huangshan黃山之旅 Model 2 A Trip in Guilin游覽桂林 Model 3 Huangguoshu Waterfalls黃果樹(shù)瀑布 Model 4 West Lake西湖 Item 9 T0ur of Temples 中國(guó)廟宇 Model 1 Visiting the Jade Buddha Temple游覽玉佛寺 Model 2 Daoism道教 Model 3 Visiting the Confucius Temple孔子廟 Model 4 Visiting the Wudang Mountain游覽武當(dāng)山 Item 1 O Tou of Historical Sites名勝古跡之旅 Model 1 A Tour ofthe Forbidden City游覽紫禁城 Model 2 The Tour ofthe Great WaU長(zhǎng)城之旅 Model 3 The Tianyi Pavilion Library天一閣藏書(shū)樓 Item 1 1 T0ur of Chinese Characteristic Culture 中國(guó)特色文化之旅 Model 1 Taijiquan太極拳 Model 2 Spring Festival春節(jié) Model 3 Beijing Opera京居0 Model 4 China--Home ofTea茶鄉(xiāng)中國(guó) Item 1 2 Shopping旅游購(gòu)物 Model 1 Chinese Calligraphy中國(guó)書(shū)法 Model 2 Antiques and Ancient Furniture古玩家具 Model 3 At the Souvenir Shop在紀(jì)念品商店 Model 4 Jade Culture玉器文化 Item 1 3 Handling Problems&Emergencies處理問(wèn)題與緊急情況 Model l A Lost Passport遺失護(hù)照 Model 2 Calling the Fit Aid Center打電話到急救中心 Model 3 Fit Aid Techniques急救技術(shù) Item 1 4 Handling Customer Complaints顧客投訴處理服務(wù) Model 1 A Delayed Flight航班延誤 Model 2 Complaining about the food食品投訴 Model 3 A Tour Guide or a Shopping Guide 導(dǎo)游還是導(dǎo)購(gòu) Model 4 A Complaint Lener on Holiday Booking旅游度假投訴信 Item 1 5 Checking Out結(jié)賬退房服務(wù) Model 1 Paying the Hotel Bill in Cash現(xiàn)金付賬 Model 2 Paying with Credit Card信用卡付賬 Model 3 Paying with a Traveler`S Check支票付賬 Model 4 Checkout Service Procedures退房結(jié)賬程序 Item 1 6 Farewell，China再見(jiàn)，中國(guó) Model 1 See You Again Soon再見(jiàn) Model 2 Seeing Guests offat the Airport 機(jī)場(chǎng)送客 Model 3 A Farewell Speech歡送詞 Appendix 1 Scenic Spots and Historical Sites in China 中國(guó)各地名勝古跡 Appendix 2 Famous Chinese Historical and Cultural Cities 中國(guó)歷史文化名城 Appendix 3 The National Key Attractio and Scenic Spots國(guó)家重點(diǎn)風(fēng)景名勝區(qū) Appendix 4 A Brief Chinese Chronology中國(guó)歷史年代簡(jiǎn)表 Appendix 5 The Ten Different Cooking Styles in China中國(guó)十大菜系 References參考書(shū)目