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服務外包英語（第2版）圖書
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服務外包英語（第2版）

序本書共分八個單元，分別為Understanding Outsourcing,A day at Work,Cultural Aspects,Communication Practices,Business Meeting,Dealing with Customers,Project Management,Career Development。 每單元涉及...

內容簡介

本書共分八個單元，分別為Understanding Outsourcing,A day at Work,Cultural Aspects,Communication Practices,Business Meeting,Dealing with Customers,Project Management,Career Development。

每單元涉及一個典型的服務外包工作相關主題，圍繞主題來安排內容和設計任務。每單元由Starting Up、Listening、Speaking、Reading、Writing、Mini-Project和Tips for Outsourcing Professionals部分組成。

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作者簡介

陳素花，河南清豐人，1962年出生,1998年3月獲得上海交通大學語言學與應用語言學專業碩士學位。先后任教于山西經濟管理學院(現山西財經大學)、蘇州工業園區職業技術學院，現為蘇州工業園區服務外包職業學院副教授，從事大學英語教學27年，主要研究方向為社會語言學和應用語言學。至今已主編出版《外企實用英語口語》、《就業英語》、《服務外包英語》、《商務英語口語》等六部教材，主持并參與科研項目多項，在國內外期刊上發表學術論文30多篇，內容涉及社會語言學、應用語言學，現正從事專門用途英語的教學與研究。

目錄

Unit 1 Understanding Outsourcing

Part I Starting Up

Part II Listening & Speaking Skills Development

Dialogue 1 Outsourcing Business Processes

Dialogue 2 Opinions about Outsourcing

Part III Reading

Passage 1 What Is Outsourcing?

Passage 2 Types of Outsourcing

Passage 3 Advantages of Outsourcing in India

Passage 4 2014 Top Ten World Outsourcing Companies

Part IV Writing Business Letter of Introduction

Part V Mini-Project

Part VI Tips for Outsourcing Professionals

Skills Required by Professionals in Outsourcing

Unit 2 A Day at Work

Part I Starting Up

Part II Listening & Speaking Skills Development

Dialogue 1 Preparing a Teleconference

Dialogue 2 The First Day in New Horizon Computers

Part III Reading

Passage 1 A Call Center Agents Smile

Passage 2 How Business Outsourcing Has Reshaped the Lifestyle of Philippines

Passage 3 A Typical Day in the Life of a Project Manager

Passage 4 Job Responsibilities as an IT Project Manager

Part IV Writing E-mail

Part V Mini-Project

Part VI Tips for Outsourcing Professionals

Work Attitude

Unit 3 Cultural Aspects

Part I Starting Up

Part II Listening & Speaking Skills Development

Text 1 How to Avoid a Culture Clash with an Offshore Outsourcing Partner

Text 2 Company Culture

Part III Reading

Passage 1 Understanding Cultural Differences in Offshore Outsourcing

Passage 2 Working Environment in Infosys

Passage 3 Cultural Barriers to Offshore Outsourcing

Passage 4 Key Issues in Offshore Outsourcing

Part IV Writing Memo

Part V Mini-Project

Part VI Tips for Outsourcing Professionals

Appreciating Cultural Differences

Unit 4 Communication Practices

Part I Starting Up

Part II Listening & Speaking Skills Development

Dialogue 1 Communication Proble

在線預覽

Outsourcing refers to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. Many large companies now outsource jobs such as call center services， e-mail services， and payroll . These jobs are handled by separate companies that specialize in each service，and are often located overseas.

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